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Refund Policy

Refund Policy

📅 Last Updated: September 4, 2025

At FOXFIL (Qinghe Xunhua Auto Parts Manufacturing Co., Ltd.), we are committed to providing high-quality automotive filters and related products. This Refund Policy explains the conditions under which refunds or returns may be accepted.

1. General Policy

  • Our sales are primarily B2B (business-to-business) and wholesale.

  • Refunds are generally not offered for bulk/wholesale transactions once production or shipment has started.

  • Exceptions may apply in cases of proven manufacturing defects or shipping errors attributable to FOXFIL.

2. Eligibility for Refunds/Returns

A refund or replacement may be approved if:

  • The product has a manufacturing defect.

  • The shipment included incorrect products (wrong OEM or quantity) compared to the confirmed order.

  • The request is submitted within 7 days of receiving the goods.

3. Non-Refundable Situations

Refunds will not be granted if:

  • Products were used, installed, or damaged after delivery.

  • The issue arises from incorrect installation or handling.

  • The order was customized or produced specifically according to customer specifications (OEM/private label).

4. Process for Refunds/Returns

  • Contact us via info@foxfil.com  within 7 days of delivery, providing order details and evidence (photos/videos).

  • Our quality control team will review the request.

  • If approved, we will arrange either:

    • Replacement of the defective/incorrect products.

    • Partial refund (excluding shipping and handling fees).

5. Shipping Costs

  • Customers are responsible for return shipping costs unless the error is from FOXFIL.

  • In case of approved refunds, only the product cost (excluding original shipping fees) will be refunded.

6. Contact Us

For refund or return requests, please contact:

📧 Email: info@foxfil.com 
📞 WhatsApp & WeChat: +8615814500206
🏭 Company: Qinghe Xunhua Auto Parts Manufacturing Co., Ltd. (FOXFIL)

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